This policy explains how Mazamanta Detailing Co., operated by Matteo Vargas in the Asheville, North Carolina area, handles information from mazamanta.com, quote requests and customer conversations.
1. Information you provide
Our quote form collects your name, phone number, optional email address, vehicle details, selected services and add-ons, preferred date, service location and any notes you enter. It also records a request reference, submission time and request status. If you contact us by text, RCS, phone or email, we receive the information you share in that conversation, which may include messages, service details and photos you choose to send.
Please do not submit payment-card numbers, government identifiers or other sensitive information in the form or messages. Our website does not collect payment-card information or payments.
2. Technical information
Website hosting and security services may process IP addresses, browser and device information, requested pages and technical logs to deliver and protect the website. Our quote endpoint uses a one-way identifier derived from the requesting IP address, an hourly time window and a server-held secret to limit repeated submissions. This identifier is stored with submitted requests; the quote record does not store the raw IP address.
The website loads typefaces from Google Fonts, which involves requests to Google’s font services and associated technical information. Mazamanta has not added advertising pixels or visitor analytics scripts to the current website. Hosting, messaging and other providers may use their own necessary storage, cookies or security tools under their own policies.
3. How we use information
We use information to answer questions, prepare quotes, contact you, arrange and carry out services, maintain customer and job records, handle service concerns and protect the site from abuse. Website submissions are saved to a database and made available through our private business hub. Submitting a quote request does not itself confirm an appointment.
4. Messages and your choices
When you contact us or request a quote, we use your contact details to respond about that request and related service arrangements. We do not treat a quote request as permission for unrelated promotional messages. If Google RCS business messaging is enabled and you use it, Google, your carrier and any messaging provider involved may process your phone number, message content, delivery information and other information needed to provide the conversation.
You can ask us to stop business messages by replying STOP or contacting us at the details below. For help, reply HELP or call us. You can also tell us your preferred contact method. Carrier message and data charges may apply.
5. Service providers and sharing
Our site and private business tools use OpenAI Sites hosting and Cloudflare infrastructure, including database and security services. These providers process information to operate those services. Email, phone, text, RCS and font providers process information involved in their respective services. We may share relevant service details with a helper assigned to your job when needed to carry out the work.
We do not sell customer contact information or share it with third parties for their independent marketing. We may disclose information where required by law or when reasonably necessary to address fraud, security concerns or a legal claim.
6. Storage, access and retention
Quote and customer information is stored in business systems rather than displayed publicly. Access to the business hub requires sign-in and is restricted by its access settings. We use HTTPS and server-side controls to protect access, but no online system can guarantee complete security.
Records may be kept for customer service, appointment history, business records, security and legal requirements. You can contact us to ask about the information we hold or request correction or deletion. We may need to verify your identity and may need to retain some information for legitimate business or legal reasons.
7. External services and children
Links to Instagram and other external services, and the text or email app you choose to open, are governed by those services’ privacy practices. Our website is intended for people arranging vehicle services and is not directed to children under 13. If you believe a child has supplied personal information, contact us so we can review and address it.
8. Updates and contact
We may update this policy when our services or practices change. The latest update date appears on this page.
For privacy questions, corrections, deletion requests or messaging preferences, contact Matteo Vargas at matteo.vargaas0@gmail.com or (828) 329-2574. Business service area: Asheville, NC.